Effective Date: 28 July 2026
At Worst Case Scenario, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
This policy explains your rights and the conditions for returns, exchanges and refunds.
You may request a return within 14 days of receiving your order.
To be eligible, your item must be returned within this period and meet the conditions below.
To qualify for a return, all items must:
* Be unworn.
* Be unwashed.
* Be free from stains, odours, makeup or damage.
* Have all original tags attached.
* Be returned in their original packaging where possible.
We reserve the right to refuse returns that do not meet these conditions.
For hygiene and safety reasons, we cannot accept returns on:
* Gift cards.
* Any item clearly marked as non-returnable.
* Personalised or customised products.
* Items that have been worn, washed or altered.
This does not affect your statutory rights if an item is faulty or not as described.
To request a return, please contact us at:
Email: Worstcasescenarioltd@gmail.com
Please include:
* Your order number.
* Your full name.
* The item(s) you wish to return.
* The reason for your return (optional for change-of-mind returns).
We will provide instructions on how to return your order.
Please do not send items back without contacting us first.
If you are returning an item because you changed your mind, you are responsible for the cost of returning the item.
If the item is faulty, damaged or incorrect, Worst Case Scenario will arrange an appropriate solution in accordance with your legal rights.
We recommend using a tracked delivery service when returning items, as we cannot accept responsibility for returns lost in transit.
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow several business days for your payment provider or bank to process the refund.
Original delivery charges are generally non-refundable unless required by law or where the return is due to our error.
We offer exchanges for eligible items, subject to stock availability.
If the requested size, colour or item is unavailable, we may instead offer a refund.
If you would like an exchange, please mention this when contacting us about your return.
If your order arrives damaged, defective or incorrect, please contact us as soon as possible after delivery.
Please include:
* Your order number.
* A description of the issue.
* Clear photographs showing the problem.
We will assess the issue promptly and, where appropriate, offer a replacement, exchange or refund in accordance with your legal rights.
If you have not received your refund:
* Check your bank account again.
* Contact your card provider or PayPal account.
* Contact your bank, as processing times can vary.
If you have completed these steps and still have not received your refund, please contact us at: Worstcasescenarioltd@gmail.com
Customers outside the United Kingdom are responsible for any return shipping costs unless the item is faulty or incorrect.
Any customs duties, import taxes or other charges paid when receiving your order are generally non-refundable by Worst Case Scenario and must be dealt with through your local customs authority where applicable.
Nothing in this policy limits your rights under applicable consumer protection laws, including the Consumer Rights Act 2015 and other relevant UK legislation.
If you have any questions regarding returns or refunds, please contact:
Worst Case Scenario
Website: www.wcsclothing.com