Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to westcoastspiceoffical@gmail.com.
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Need Help?
If you have an issue or question that requires immediate assistance, you can call (778) 444-7015
If we aren’t available, drop us an email and we will get back to you within 24-48 hours!
Frequently Asked Questions
Q: How do I track my order?
We utilize Canada Post for shipping, and tracking information will be provided once your order is dispatched. You can use the provided tracking number on the Canada Post website to monitor your shipment's progress.
Q: What is your return policy?
We offer a refund or exchange within the first 30 days of your purchase. Please ensure the item is in the same condition as when you received it. After 30 days, unfortunately, we cannot process returns or exchanges.
Q: How do I initiate a return or exchange?
To start the return or exchange process, please contact our customer service team at [customer service email/phone number]. They will guide you through the necessary steps and provide any additional information needed.
Q: What payment methods do you accept?
We use Square for secure and seamless transactions. You can use various payment methods, including credit cards, to make your purchase. Our partnership with Square ensures a safe and efficient payment process.
Q: Can I modify or cancel my order?
Once an order is placed, it is processed promptly to ensure swift delivery. Therefore, modifications or cancellations may not be possible. Please reach out to our customer service team for assistance.
Q: How do I contact customer support?
For any inquiries or assistance, please contact our customer service team at westcoastspiceofficial@gmail.com. We are here to help and ensure your shopping experience is as smooth as possible.